Shipping policy
We want your Brights Neon order to reach you safely and as quickly as possible.
Processing and Production
Custom neon signs are manufactured individually according to your selected design and specifications.
Production starts after the required payment and, where applicable, final design approval have been received.
Production times may vary depending on design complexity, order quantity, required revisions, and seasonal demand.
Standard Shipping
Brights Neon currently offers free standard shipping, with the website indicating an estimated overall delivery time of approximately 2–3 weeks for custom neon products. Brights Neon
Express Shipping
Where available, customers may choose express delivery.
The website currently indicates an estimated express delivery timeframe of approximately 7–12 days. Brights Neon
Express availability and charges may vary depending on the destination, product dimensions, and order.
Delivery Estimates
All delivery dates and transit times are estimates and are not guaranteed unless specifically stated otherwise in writing.
Delivery may be affected by carrier delays, weather, public holidays, customs processing, remote delivery locations, incorrect addresses, or events beyond our reasonable control.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Please allow time for the carrier's tracking system to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Brights Neon cannot guarantee that an address can be changed after an order has been dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.
International Orders
International shipments may be subject to customs inspections, import taxes, duties, brokerage fees, or local charges.
Unless specifically stated otherwise during checkout or in your quotation, any applicable import duties or taxes imposed by the destination country are the customer's responsibility.
Lost or Delayed Packages
If tracking shows that your package is significantly delayed, please contact us and we will assist you in contacting the carrier where possible.
Brights Neon cannot control delays occurring after a shipment has been transferred to a third-party carrier, but we will make reasonable efforts to help resolve delivery issues.
Damaged Packages
If your package arrives visibly damaged, take photographs of the external packaging before opening it.
After opening the shipment, photograph any damaged product and contact us at info@brightsneon.com as soon as possible.
Please retain the packaging while the claim is being reviewed.
Contact
For shipping questions:
Brights Neon
Email: info@brightsneon.com
Phone: +1 917-415-7749
