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At Brights Neon, every sign is created with care, and we want you to be completely satisfied with your purchase. Please review our return and refund terms before placing your order.
Custom and Personalized Products
Most Brights Neon signs are custom-made or personalized specifically for each customer. Because these products are manufactured according to your selected text, logo, size, color, design, or other specifications, custom or personalized products cannot normally be returned or refunded due to a change of mind after production has started.
Before production begins, customers may receive a design proof or mockup for approval where applicable. It is the customer's responsibility to carefully review all spelling, dimensions, colors, layout, and other design details before approving the design.
Once the design has been approved and production has started, changes or cancellations may not be possible.
Pre-Made Products
For eligible non-custom or pre-made products, please contact us within 14 days of delivery if you wish to request a return.
Returned products must:
- Be unused and in their original condition
- Include all original accessories and packaging
- Not have been installed, altered, damaged, or modified
- Be returned only after receiving authorization from Brights Neon
Return shipping costs are generally the customer's responsibility unless the product was delivered damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your sign arrives damaged, defective, or different from the approved order, contact us within 7 days of delivery at info@brightsneon.com.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A clear photo or video showing the issue
Once the issue has been reviewed, Brights Neon may offer a repair, replacement part, replacement product, or refund depending on the circumstances.
Please retain the original packaging until your claim has been resolved.
Warranty
Brights Neon products are covered by our 1-year warranty against eligible manufacturing defects. Brights Neon
The warranty does not cover damage caused by misuse, improper installation, accidental damage, unauthorized alterations, unsuitable electrical connections, normal wear and tear, or use contrary to the supplied instructions.
We may request photos or videos to diagnose the issue before approving a warranty claim.
Cancellations
If you need to cancel a custom order, contact us as quickly as possible.
Orders cancelled before design approval or production begins may be eligible for a full or partial refund.
Once production has started, the order may no longer be eligible for cancellation or refund because materials and labor have already been allocated to the custom product.
Refunds
Approved refunds will be issued to the original payment method.
Once processed, your bank or payment provider may require additional business days before the funds appear in your account.
Original shipping or express delivery charges are generally non-refundable unless the refund relates to an error by Brights Neon.
Contact Us
For return, refund, damage, or warranty requests, contact:
Brights Neon
30 N Gould St Ste R
Sheridan, Wyoming, United States
Email: info@brightsneon.com
Phone: +1 917-415-7749
